Shipping & Returns
Returns Policy
You may return most new, unopened items within 365 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Tobacco Alternatives cannot be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the U.S. Note that there are restrictions on some products, and some products (like Tobacco Alternatives) cannot be shipped to certain destinations.
We offer shipping via Speedee Delivery and USPS. Speedee is only available to customers in the Midwest and offers Next Business Day delivery for orders received by 2pm CST.
Services
- Speedee Delivery (Midwest Only) - Next Business Day
- USPS Priority Mail - 1 to 3 Business Days
- USPS First Class - 2 to 4 Business Days
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.